Privacy Policy | HBS Access Services Ltd
Welcome to the Privacy Policy for HBS Access Services Ltd. We value your trust and are committed to protecting your personal information. This page explains how we collect, store and use your data responsibly and transparently.
About HBS Access Services Ltd
HBS Access Services Ltd
Based in Walpole, Norfolk, United Kingdom
Email: info@hbsaccess.co.uk
Telephone: 01945 780850
We provide nationwide services including solar panel cleaning, MEWP hire and safety-accredited access work. Our reputation is built on transparency, reliability, and professionalism.
Information We Collect
When you use our website, contact us, or request a quote, we collect only the details necessary to respond effectively. This includes your name, email address, company name and phone number. We also collect anonymous technical information, such as your IP address and browser type, to improve site performance.
How We Use Your Information
We use your information to provide the services you request, respond to enquiries, and manage bookings. Additionally, we use data to improve our website and communication efficiency. We never sell or share your personal data for marketing purposes.
Legal Basis for Processing
We process your information under lawful bases, including contractual necessity, legitimate interest, consent, and legal obligation. This ensures that all personal data handled by HBS Access Services Ltd complies fully with UK GDPR and the Data Protection Act 2018.
How We Protect Your Data
Your data is stored securely with restricted access. We use secure servers, password protection and antivirus software to protect against unauthorised access. Furthermore, our team regularly reviews these safeguards to ensure ongoing compliance.
Data Retention and Cookies
We retain information only for as long as necessary to fulfil its purpose. For instance, enquiry details are kept for up to twelve months, while project and financial records are kept for six years to meet HMRC requirements. We also use cookies to enhance your browsing experience. You can read our full Cookie Policy for more information.
Your Rights Under This Privacy Policy
Under UK GDPR, you have the right to access, correct, delete or object to the processing of your data. You can also withdraw consent for marketing communication at any time by emailing info@hbsaccess.co.uk.
Sharing Information
We may share limited information with insurance providers or trusted subcontractors when required for service delivery. However, these parties are contractually obliged to handle your data securely. We also provide links to official organisations, such as the Information Commissioner’s Office (ICO), if you wish to learn more about UK data protection.
Links to Other Websites
Our website may include links to third-party sources like SMAS, IPAF, or Google Maps. We encourage you to review their privacy policies because we do not control how those websites handle data.
Updates to This Privacy Policy
We regularly review and update this Privacy Policy to ensure full compliance with UK law. As a result, we recommend checking this page periodically to stay informed.
Contact HBS Access Services Ltd
If you have questions about this Privacy Policy or how we handle your data, please contact us using the details below:
HBS Access Services Ltd
Email: info@hbsaccess.co.uk
Phone: 01945 780850
Contact page
Last updated: November 2025